join9 Privacy Policy

01 Who We Are

join9 is a mobile gaming platform operated for players in Bangladesh. The platform is accessible at join9.net and through the join9 Android app. join9 is the data controller responsible for the personal information collected through the platform.

This Privacy Policy applies to all personal data collected when you register for a join9 account, make a deposit via bKash, Nagad, or Rocket, play any game on the join9 platform, contact the join9 support team, or interact with the join9 website or app in any way.

If you have any questions about this policy or how join9 handles your data, you can reach the team at [email protected] at any time.

02 Data We Collect

join9 collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform.

Information You Provide

• Full name as registered on your mobile money account (bKash, Nagad, or Rocket).
• Mobile phone number used for account registration and payment processing.
• Date of birth, collected for age verification purposes.
• Any additional identity documents submitted during verification, such as a National ID card number.
• Communications you send to the join9 support team, including emails and live chat transcripts.

Information Collected Automatically

• Device information including device model, operating system version, and unique device identifiers.
• IP address and approximate location derived from your network connection.
• Game activity data including session duration, games played, wagers placed, and outcomes.
• Transaction history including deposit amounts, withdrawal requests, and bonus activity.
• App usage data including pages visited, features accessed, and time spent on the platform.

03 How We Use Your Data

join9 uses the personal data collected for the following purposes:

join9 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

04 Legal Basis for Processing

join9 processes your personal data on the following legal grounds:

• Contract performance — processing your data is necessary to provide the join9 service you have registered for, including account management and payment processing.
• Legal obligation — join9 is required to verify player identity and maintain transaction records to comply with applicable regulations, including anti-money laundering requirements.
• Legitimate interests — join9 processes certain data, such as device information and usage patterns, to detect fraud, maintain platform security, and improve the service.
• Consent — for optional activities such as receiving promotional messages, join9 relies on your explicit opt-in consent, which you can withdraw at any time.

05 Data Sharing

join9 does not sell your personal data. We share data only in the following limited circumstances:

• Payment processors — your mobile number is shared with bKash, Nagad, or Rocket solely to initiate and confirm payment transactions. join9 does not store your mobile wallet PIN or password.
• Game providers — anonymised session data may be shared with certified game providers to support RNG auditing and RTP reporting. No personally identifiable information is included.
• Legal and regulatory authorities — join9 will disclose personal data to law enforcement or regulatory bodies when required to do so by applicable law, court order, or to protect the rights and safety of join9 users.
• Service providers — join9 uses a small number of trusted third-party service providers for functions such as cloud hosting and customer support tooling. These providers are contractually bound to process data only on join9's instructions and to maintain appropriate security standards.

06 Payment Data

All deposits and withdrawals on join9 are processed through Bangladesh's major mobile money networks — bKash, Nagad, and Rocket. When you initiate a payment, you are interacting directly with your mobile money provider's secure interface. join9 does not have access to your mobile wallet PIN, password, or full account credentials.

join9 retains a record of transaction amounts, timestamps, and the last four digits of the mobile number used for each transaction. This data is retained for a minimum of five years to comply with financial record-keeping obligations.

Chargebacks and Disputes

In the event of a payment dispute or chargeback request, join9 may share relevant transaction records with your mobile money provider to resolve the matter. This is limited to the specific transaction in question and does not involve sharing your broader account history.

07 Cookies and Tracking

The join9 website uses cookies and similar tracking technologies to keep the platform functioning correctly and to understand how players use the site. The types of cookies used by join9 are:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in during your visit. These cannot be disabled without affecting platform functionality.
• Analytics cookies — used to collect anonymised data about how players navigate the join9 website, which pages are most visited, and where users encounter issues. This data helps join9 improve the platform experience.
• Preference cookies — used to remember your settings and preferences, such as language and display options.

join9 does not use third-party advertising cookies or tracking pixels that share your behaviour with external advertising networks. You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from logging in or using certain platform features.

08 Data Retention

join9 retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and legitimate business needs. Specific retention periods are as follows:

• Account registration data — retained for the duration of your account plus five years after closure.
• Transaction records — retained for a minimum of five years from the date of each transaction.
• Game activity logs — retained for 12 months from the date of each session, then anonymised.
• Support communications — retained for two years from the date of the last interaction.
• Marketing consent records — retained for the duration of your consent plus two years.

When data is no longer required, join9 securely deletes or anonymises it so that it can no longer be linked to your identity. If you request account deletion, join9 will process the request within 30 days, subject to any legal retention obligations that require certain data to be kept for longer.

09 Your Rights

As a join9 player, you have the following rights over your personal data. To exercise any of these rights, contact [email protected] with your registered mobile number and the specific request.

10 Data Security

join9 implements technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and the join9 platform.
• Encryption at rest for all stored personal data and transaction records.
• Access controls that limit which join9 staff can view personal data, based on job function and need.
• Regular security reviews and vulnerability assessments of the join9 platform infrastructure.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.

While join9 takes every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. If you suspect that your join9 account has been compromised, contact [email protected] immediately and change your password.

11 Children's Privacy

The join9 platform is strictly for adults aged 18 and over. join9 does not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered on join9, please contact [email protected] immediately. Upon verification, the account will be closed and any associated data deleted in accordance with applicable law.

join9 uses date of birth verification during registration and may request additional age verification documents at any time. Players who cannot verify their age will have their accounts suspended until verification is completed.

12 Changes to This Privacy Policy

join9 may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or data processing practices. When material changes are made, join9 will notify registered players via the mobile number or email address on their account before the changes take effect.

The updated policy will be published on this page with a revised "Last updated" date. Continued use of the join9 platform after the effective date of any changes constitutes your acknowledgement of the updated policy. If you do not agree with the changes, you may request account closure by contacting [email protected].

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the join9 team:

• Email: [email protected]
• Response time: within 2 business hours during normal operating hours

For questions about responsible gaming, visit the Responsible Gaming page. For general platform questions, visit the FAQ page. To review the full platform rules, see the Terms and Conditions.